Delivery Policy

1. Introduction

At GRIFFIN PLANTS, we aim to make ordering fresh cut flowers straightforward and convenient. This Delivery Policy explains how we arrange deliveries, the charges that may apply and the estimated time for your order to arrive.

By placing an order through our website, you acknowledge the delivery information set out in this policy and the details presented during checkout.

2. Delivery Area

We currently offer delivery within the United Kingdom to the delivery addresses available at checkout.

Delivery availability may depend on the destination and the delivery service available for that location.

Please enter your full postcode during checkout to check whether delivery is available for your address.

3. Delivery Charges

Our delivery charges are based on the total value of your order. We offer free standard delivery on qualifying orders, making it easier to enjoy your favourite flowers.

The applicable delivery charge will be displayed at checkout before you complete your purchase.

4. Estimated Delivery Times

Our standard delivery service is designed to get your flowers to you within the estimated timeframe below.

Delivery times are estimates rather than guaranteed arrival dates. The actual delivery time may vary depending on the destination, courier operations and other circumstances.

If a specific delivery estimate is displayed at checkout, please refer to that information when placing your order.

5. Order Processing

After your order has been placed, we will begin the necessary processing and preparation.

Processing time is separate from the estimated delivery period. Orders are prepared with care before being handed over for delivery.

You should ensure that your order and delivery details are correct when checking out. If you need to make a change, please contact us as soon as possible.

6. Delivery Address

Please provide a complete and accurate delivery address when placing your order.

This should include:

• Your full name.
• House or building number and street name.
• Town or city.
• Full postcode.
• Any relevant delivery instructions.

We cannot guarantee successful delivery if the address or other details supplied are incomplete or incorrect.

If you notice an error after placing your order, please contact us promptly. Changes may not be possible once an order has been dispatched.

7. Receiving Your Flowers

Please make arrangements to receive your delivery at the address provided during checkout.

If you are not available when the delivery arrives, the courier may follow its usual delivery procedure, which may include attempting delivery again or leaving the parcel in a suitable location where permitted.

Please check the condition of your flowers as soon as reasonably possible after receiving them.

8. Delivery Delays

Although we aim to meet the estimated delivery timeframe, delays may occasionally occur.

Possible reasons include:

• Severe weather conditions.
• Courier network disruption.
• Transport or operational delays.
• Incorrect or incomplete delivery details.
• Other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will aim to provide relevant information where possible.

9. Delivery Issues

If your order has not arrived within the expected delivery period, or if there is a problem with the delivery, please contact us.

To help us investigate, please provide:

• Your order number.
• Your delivery postcode.
• A brief description of the issue.
• Any relevant delivery updates or photographs.

We will review the available information and work towards an appropriate solution.

If flowers arrive damaged, incorrect or in an unsuitable condition, please also refer to our Refund Policy.

10. Fresh Flower Deliveries

Fresh cut flowers are perishable products and should be cared for soon after delivery.

Once your flowers arrive, we recommend unpacking them carefully, trimming the stems where appropriate and placing them in a clean vase with fresh water.

Keep flowers away from direct heat and follow any care instructions supplied with your order.

11. Contact Us

If you have any questions about delivery charges, estimated arrival times or an existing order, please get in touch through our website’s contact options.

Please include your order number when contacting us about a delivery enquiry. This will help us locate your order more efficiently.